If you need to request or initiate a return, refund or exchange, please refer to each store’s own totBoxx marketplace page, which you can search for here.  Each seller has their own return and exchange policy that should be visible on their store page and should reflect:

  1. The amount of time you have to request an exchange/refund
  2. Their exchange/refund method
  3. Defines what condition the products being exchanged/returned need to be in
  4. Whether or not the exchange/return is free.

If you’re unable to find that information, then please contact the seller that you ordered from to inquire about their policy. If you’re still unable to find that information, email info@totboxx.com.